The terms that govern your use of FLC's AI systems and services.
By engaging FLC ("Follow Up For Clinics") for AI virtual receptionist, messaging, CRM activation, automation or website services, you agree to these Terms & Conditions.
FLC provides AI-powered voice, WhatsApp and SMS agents, CRM activation, back-office automation, website design and development, a free clinic audit, and the 360° Clinic Growth Program, tailored to dental, chiropractic and physiotherapy clinics.
Clients are responsible for ensuring they have appropriate consent from patients to be contacted via voice, SMS and WhatsApp, and for providing accurate information required for our AI agents to operate correctly on their behalf.
FLC operates under data handling practices aligned with HIPAA, GDPR, DPDP, the Australian Privacy Act, and PDPL, as applicable to each client's jurisdiction. Business Associate Agreements and Data Processing Agreements are available on request.
FLC's AI systems are designed to reduce missed calls and administrative burden but are not a substitute for clinical judgment. FLC is not liable for clinical decisions made by clinic staff, and liability for service interruptions is limited to the fees paid for the affected period.
FLC may update these terms from time to time. Continued use of our services after changes constitutes acceptance of the updated terms.